Terms of Service

These Terms of Service ("Terms") are an agreement between you and NEUROTIC LTD, a private limited company registered in England and Wales (company number 11547128), trading as Locktime ("Locktime", "we", "us"). They govern your use of the Locktime website, apps and services (the "Service"). By creating an account, booking a call or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

1. What Locktime is

Locktime is a marketplace that lets people ("Hosts") offer paid, scheduled video calls, and lets others ("Guests") book and pay for them. We provide the booking, payment, scheduling and video tools.

• Hosts are independent. They are not our employees, agents or contractors, and we don't control, endorse or guarantee what they say or do during a call.
• The agreement for a call is between the Host and the Guest. We are not a party to it, except for processing payment as described below.
• Calls are not professional advice unless a Host is properly licensed and says so. Don't rely on a call as a substitute for legal, medical, financial or other professional advice.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• Accounts use email sign-in links. Keep access to your email secure; you're responsible for activity on your account.
• Give accurate information and keep it up to date. One person per account.
• Guests can book a call without an account. By paying for a booking, a Guest accepts these Terms.

3. Profiles

A Host's profile is reachable only through their link. Profile information you add, including your name, photo, bio, industries and prices, is visible to anyone with that link.

4. Hosts

• You set your session lengths, prices, extension prices and availability, and you must honor bookings you accept.
• You are responsible for the services you provide, for having any licenses they require, and for your own taxes. We may be required to report your earnings to tax authorities.
• Payouts are available to Hosts in the United States, the United Kingdom, Canada and member states of the European Union, in the currency of your payout country.
• Locktime charges a platform fee of 5% of each booking and extension, which also covers payment processing. You receive the remainder. Your payout for a call is sent about 24 hours after it ends and then reaches your bank on Stripe's schedule.
• You can take bookings before you set up payouts. Until you do, we hold your share of each call (up to 500 in your payout currency, for example $500 or €500, including upcoming calls; beyond that, new bookings are paused) and send it once payouts are set up. If you haven't set up payouts 80 days after a Guest paid for a call, we refund that Guest in full and you are not paid for that call.
• You can offer monthly packages: the same weekly calls (one, two or three a week) for 4 weeks, paid upfront, at a discount you choose. Packages are available once you've set up payouts. Every call in a package you sell is a booking you must honor, and you're paid for each call after it takes place, like any other booking.
• You can create discount codes for your Guests. You choose the percentage; we name the code. A code works on your calls and packages while it's active, and you can pause it at any time (bookings already made keep their price). Discounts reduce the price the Guest pays, and our fee is a percentage of the discounted price.
• If you don't join a call within 10 minutes of its start, the Guest is refunded in full and you are not paid for it. Repeated no-shows may lead to suspension.
• By uploading a photo, bio or other content, you give us a worldwide, non-exclusive, royalty-free license to host, display and adapt it (for example, resize it) to operate and promote the Service. You confirm you have the right to grant this.

Payment processing for Hosts

Payment processing services for Hosts on Locktime are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a Host on Locktime, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of Locktime enabling payment processing through Stripe, you agree to provide Locktime accurate and complete information about you and your business, and you authorize Locktime to share it, and transaction information related to your use of Stripe's payment processing services, with Stripe.

5. Guests

• You pay the full price when you book, in the Host's currency. Prices shown in other currencies are estimates; your bank sets the final exchange rate and may charge its own fees.
• When you book, your card is saved with our payment processor so you can buy more time during a call. You authorize us to charge that card for any extension you request and the Host accepts; if your bank asks you to confirm, you do so in the call. We never charge it for anything else, and we remove it after your call (or the last call of a package).
• Calls start and end at the scheduled time. Joining late does not extend a call.
• Monthly packages: you pay upfront for every call in the package (4 weeks of one, two or three calls a week, at the weekly times you pick). Each call is booked on its date and has its own link. Package prices include any discount the Host offers.
• Discount codes come from Hosts and apply only to that Host's calls and packages. One code per booking; codes can't be exchanged for cash and may be paused by the Host at any time.

6. Cancellations, no-shows and refunds

• If the Host doesn't join within 10 minutes of the start, you get a full refund automatically. For a call that's part of a monthly package, that call's share of the package price is refunded.
• If a Guest doesn't join, the booking is not refunded and the Host is paid.
• Hosts can change or cancel an upcoming call before it starts. A Host may propose a new time; the Guest can accept it or keep the original time, and nothing changes until they accept. If a Host cancels, the Guest is refunded in full (for a package call, that call's share). Refunds usually reach the Guest's card within 5–10 business days, depending on their bank.
• Guests who need to cancel or change a booking, or if something went wrong with a call, can contact us at support@locktime.co. We decide refund requests fairly and may take the Host's account of events into account.
• If you dispute a charge with your bank instead of contacting us first, we may suspend your ability to book while the dispute is open.
• Consumers in the UK and EU normally have 14 days to cancel a services contract. By booking a call that takes place within those 14 days, you ask us to provide it during that period. If you cancel before the call, we'll refund you; once the call has taken place, the right to cancel no longer applies. If you cancel a monthly package within 14 days of buying it, we refund the calls that haven't taken place yet.
• Nothing in this section limits any right to a refund you have under the law of your country of residence.

7. Calls and conduct

• Locktime does not record calls. Don't record a call without the clear consent of everyone on it.
• Locktime keeps Hosts' and Guests' contact details private from each other. Don't use a call or profile to take payment outside Locktime for services first found through Locktime.
• Don't use the Service for anything illegal, sexual services, harassment, hate, threats, fraud, impersonation, spam, or content that infringes someone else's rights.
• Don't interfere with the Service: no scraping, reverse engineering, bypassing security, or overloading our systems.

Ratings and reviews

• After a call, Hosts and Guests can rate it from 1 to 5 stars and add a comment. We use ratings to keep the quality of calls high, and may review an account that gets consistently low ratings.
• A Guest can choose to publish their rating and comment as a review on the Host's booking page. Reviews are shown anonymously (no name or contact details), with the month of the call. The comment is public, so don't include personal details in it.
• Reviews must be honest and about the call. No fake, paid or incentivised reviews, and nothing that breaks the conduct rules above. We may remove reviews that break these Terms. Hosts can't edit or remove reviews themselves but can report one to us.
• A Guest can ask us to remove their published review at any time at support@locktime.co.

8. Referral programme

Anyone with an account can share a referral link from Refer & earn. If someone signs up within 30 days of opening your link, they are your referred host. For 12 months from their sign-up, you earn 5% of the host's share of each paid call and paid extension (the price minus Locktime's fee) once the host has been paid for it. We pay this from our fee; it never reduces what the host earns.

• We pay what you're owed by bank transfer, usually monthly, and may ask for details we need to do so.
• Refunded calls don't count. If a call is refunded after we've paid you for it, we may deduct it from later payments.
• You can't refer yourself or accounts you control, and you must not use spam, misleading claims or paid ads on our brand name to get referrals. We may withhold earnings obtained this way and close the account.
• You're responsible for any tax on what you earn. We may change or end the programme with notice; earnings already made will still be paid.

9. Our rights

The Service, including its software, design and the Locktime name, belongs to us or our licensors. We may change, suspend or discontinue features. We may remove content or suspend or close accounts that break these Terms or put users or the Service at risk. You may close your account at any time by contacting us; bookings already paid for are handled under section 6.

10. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't guarantee that the Service will be uninterrupted or error-free, or the quality, safety or legality of any Host's services.

11. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid to or received through Locktime in the 12 months before the claim, or US$100. Some jurisdictions don't allow these limits, so they may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You agree to indemnify us against claims, losses and costs (including reasonable legal fees) arising from your use of the Service, your content, your services as a Host, or your breach of these Terms or the law.

13. Governing law and disputes

These Terms are governed by the laws of England and Wales, and disputes will be resolved in the courts of England and Wales. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you can also bring proceedings there. Consumers in Scotland or Northern Ireland can bring proceedings in their local courts.

14. Changes to these Terms

We may update these Terms. If a change is material, we'll tell you by email or in the app before it takes effect, and ask you to accept the new version before you continue using your account.

15. Contact

NEUROTIC LTD, a private limited company registered in England and Wales (company number 11547128), trading as Locktime. VAT number GB309807783. Registered office: 33 Colville Road, London W11 2BT, United Kingdom. Email: support@locktime.co.