locktime

Privacy Policy

Last updated 2026-09-29

This policy explains what personal information Locktime collects, why, who we share it with and the choices you have. Locktime is operated by NEUROTIC LTD, a private limited company registered in England and Wales (company number 11547128), trading as Locktime ("we", "us"), which is the controller of your personal information.

1. Information we collect

You give us

  • Account: your email address.
  • Host profile: display name, profile link, photo, bio, industries, payout country, timezone, session lengths and prices, packages, discount codes and availability.
  • Bookings (Guests): your name, email address and timezone.
  • Ratings and reviews: the stars and optional comment you give after a call, and whether you (as a Guest) chose to publish it on the Host's page.
  • Payments: card details go directly to our payment processor, Stripe. We never see or store full card numbers. We keep references to your Stripe customer and payment method so extensions can be charged, and the saved card is removed from Stripe once your call (or the last call of a package) is over.
  • Host payouts: bank account, identity and tax details go directly to Stripe. We store your Stripe account ID and whether payouts are enabled.
  • Messages to us: anything you send to support.

Collected automatically

  • Call activity: when each person joined, the scheduled and actual end time, and extension requests. Audio and video are carried in real time by our video provider. We do not record or store calls.
  • Technical data: IP address and browser information when you sign in or accept these terms, and server logs used for security and troubleshooting.
  • Your browser's language and timezone, used on your device to show times and estimated prices. This isn't sent to us except the timezone saved with a booking.
  • Consent records: which versions of our Terms and this policy you accepted, and when.
  • Account activity: when you last signed in and last used your account, so we can support users and follow up with people who haven't been back for a while.
  • Website analytics: for visits to our public pages (home page, booking pages, sign-in and legal pages) we record the page, the site or campaign that referred you, your browser and your country. If you accept analytics cookies, we also record your IP address, your approximate location (city and region, looked up from your IP address on our own servers with the DB-IP database) and a random visitor ID. We don't record private booking or call links. See Cookies.

2. How we use it

  • To provide the Service (performance of our contract with you): accounts, profiles, bookings, payments, payouts, calendar invites, video calls, and emails about your bookings.
  • To run and improve the business (our legitimate interests): our internal back office uses account, booking, payment and activity data to support users, resolve disputes, prevent fraud and abuse, measure how the Service is used, and plan improvements. Access is limited to authorized staff.
  • To meet legal obligations: tax and accounting records, responding to lawful requests, and enforcing our Terms.
  • With your consent, where required, for example optional marketing emails. You can withdraw it at any time.

We do not sell your personal information, and we do not share it for targeted advertising.

3. Who can see what

  • Hosts and Guests never see each other's email address or phone number. A Host sees a Guest's name and booking details; a Guest sees the Host's public profile.
  • Host profiles are reachable only through the Host's link.
  • Reviews: if a Guest chooses to publish their review, its stars, comment and the month of the call appear on the Host's booking page, without the Guest's name or contact details. Ratings that aren't published are seen only by Locktime.

4. Who we share it with

We share personal information only with service providers who process it on our behalf, under contract:

  • Stripe: payments, payouts and identity verification.
  • LiveKit: real-time video and audio for calls.
  • Postmark (ActiveCampaign): sending email.
  • Google Cloud and our database host: hosting and storage.

We may also disclose information if required by law, to protect the rights and safety of users or the public, or as part of a merger, acquisition or sale of assets, in which case this policy continues to apply.

5. International transfers

We are based in the United Kingdom. Some of our providers process data in other countries, including the United States. When personal information leaves the UK or the EEA, we rely on approved safeguards: UK adequacy regulations (including the UK–US data bridge where the provider is certified), the UK International Data Transfer Agreement or Addendum, and the European Commission's Standard Contractual Clauses.

6. How long we keep it

  • Account and profile data: while your account is open, and deleted within 30 days after you close it.
  • Booking and payment records: 7 years, for tax and accounting.
  • Consent records: while your account is open and for as long as needed to prove consent afterwards.
  • Ratings and reviews: while the Host's account is open. A published review is taken down as soon as you ask us, or when the Host closes their account.
  • Server logs: up to 90 days.
  • Website analytics: IP address, city, region, browser and visitor ID for 13 months, after which only anonymous counts (page, source, country) remain.

7. Your rights

Depending on where you live, you may have the right to:

  • access, correct or delete your personal information, or receive a copy of it;
  • object to or restrict how we use it, and withdraw consent;
  • opt out of sale or sharing (we don't sell or share it for advertising);
  • not be treated differently for exercising these rights.

Email support@locktime.co to make a request. We'll verify your identity and reply within the time the law requires (usually one month in the EU and UK, 45 days in California). You can also complain to the UK Information Commissioner's Office (ico.org.uk) or your EU country's supervisory authority.

8. Cookies

We don't use advertising or third-party tracking cookies. We set these first-party cookies:

  • lt_session (strictly necessary, 30 days): keeps you signed in.
  • lt_consent (strictly necessary, 1 year): remembers your cookie choice.
  • lt_ref (30 days, only if you open someone's referral link): which partner sent you, so they're credited if you sign up. If you do, we store who referred you with your account and share your name and sign-up date with that partner (never your email or bookings).
  • lt_claim (strictly necessary, 7 days, only if you use it): the link you picked in “Claim your name”, so it's filled in when you set up your profile.
  • lt_vid (analytics, 1 year, only if you accept): a random ID so we can count unique visitors. With it, we also record your IP address and approximate location as described above. The legal basis is your consent, which you can withdraw at any time.

Your choice: not set.

Our payment and video providers may set their own cookies when you use their features.

9. Security

We protect your information with encryption in transit, restricted access, and by storing sign-in and booking link secrets in hashed or random, unguessable form. No system is perfectly secure; tell us right away if you think your account has been compromised.

10. Children

Locktime is not for anyone under 18, and we don't knowingly collect their information.

11. Changes

We'll post any changes here and update the date above. If a change is material, we'll notify you and, where required, ask for your consent.

12. Contact

NEUROTIC LTD, a private limited company registered in England and Wales (company number 11547128), trading as Locktime. VAT number GB309807783. Registered office: 33 Colville Road, London W11 2BT, United Kingdom. Our representative in the EU: [EU representative]. Privacy questions: support@locktime.co.